Refund and cancellation policy

Sadhana Knows AI, operated by Sadhana Sahaye, provides tailored AI consulting, strategy, training and workflow implementation. This policy applies to services purchased directly from us. An accepted proposal or service agreement may add project-specific milestones and notice terms, but does not limit rights provided by applicable South African law.

The 90-minute AI Creative Discovery Session costs R3,500 and is paid before booking. After payment, you complete the short enquiry form and choose an available appointment in Calendly. We then send a detailed pre-session questionnaire. Your appointment is confirmed when payment and a calendar booking have both been received.

If you pay but cannot find a suitable available time, contact us. We will work with you to find a time or refund the session fee if no suitable time can be agreed and the session has not begun.

The AI Creative Discovery Session costs R3,500. An AI Creative Team Lab starts at R8,500, with its final scope and price confirmed in a proposal. For either booked service, cancel in writing at least 48 hours before the agreed start time for a full refund, or request one reschedule at no extra charge, subject to availability.

If you cancel within 48 hours or miss the appointment, please contact us. We may offer one reschedule subject to availability. Any cancellation charge will be reasonable in the circumstances, considering notice, work and preparation already done, the nature of the booking and whether the time could be filled. We will explain the charge and refund the balance. We charge no cancellation fee if the booking cannot be honoured because of the death or hospitalisation of the person for whom it was made.

If we need to cancel, you can choose a suitable new time or a full refund for the service we cannot provide. If a delivered service was not supplied as agreed, contact us so we can review and provide an appropriate remedy.

An AI Creative Workflow Sprint starts at R25,000. Embedded AI Partner support starts at R12,500 per month. The accepted proposal or agreement confirms the final scope, milestones, billing cycle and any termination notice.

If you cancel before work begins, we will refund your payment, less only reasonable, disclosed costs already incurred for your project where applicable. After work begins, we will account for services supplied and reasonable costs committed, then refund any balance due for work not supplied. Amounts are not automatically forfeited merely because a sprint or monthly cycle has started. For ongoing support, give written notice under your agreement. If we cannot deliver agreed work, we will refund the amount paid for the undelivered portion.

Software subscriptions, API usage, specialist development and travel are quoted separately where needed and agreed before we incur them. We will show any non-recoverable third-party cost in the cancellation account; recoverable or unspent amounts will be returned. Any provider's own refund terms also apply.

Applicable consumer rights, including any electronic-transaction or direct-marketing cooling-off rights, take precedence over these booking terms. Where a statutory cancellation entitles you to a full refund without penalty, we will not deduct a payment-processing or administrative fee. Some statutory rights have conditions or exceptions, including where services began with the consumer's consent; we assess each request under the law that applies.

Email sadhanasahaye@gmail.com with your name, booking email, service, appointment date and whether you want to cancel or reschedule. We will acknowledge your request, explain any charge and confirm the refund amount by email. We initiate approved refunds promptly to the original payment method where possible. Paystack says customers can usually expect a processed refund within 3–10 working days; your bank or payment method may affect when it appears. Any shorter refund deadline required by law still applies.